Privacy Statement

Below is your privacy statement fully converted to SatData, including address, name, and email, and updated to GDPR language. We recommend having this legally checked.

Privacy Statement SatData BV

SatData BV considers the protection of personal data to be of the utmost importance for the conduct of its business activities. Personal data is processed and secured with the greatest possible care. SatData complies with the requirements of the General Data Protection Regulation (GDPR) in all cases.

Processing of personal data

SatData BV records data about you as part of its services when you visit the website, request information, participate in special promotions, or otherwise contact us. In doing so, we distinguish between personal data and anonymous or anonymized data.

• Personal data is data that can be traced back to your identity, such as name, address, telephone number, email address, age, etc.
• Anonymous or anonymized data is data that can no longer be traced back to your identity.

SatData BV may obtain personal data in various ways, including when you:

• purchases a product or service (for example, a subscription contract);
• requests a quotation or information from us;
• subscribes to a newsletter or promotion;
• contacts us via email, telephone, or the contact form.

In addition, SatData BV may collect anonymous usage data linked to your IP address. This is necessary for our website to function properly (for example, to deliver pages correctly to your device).

Click behavior

On the website of SatData BV, general visitor data that cannot be traced back to individuals is collected, such as the most visited pages. We use this information to improve the structure, content, and user-friendliness of the website and to further optimize our services.

Sharing of personal data

Your privacy is important to us. We only share your personal data with third parties if it is strictly necessary for our services or if we are legally required to do so. We never sell your data to third parties.

We enter into data processing agreements with all parties that process personal data on our behalf. These agreements clearly stipulate who processes which data and for what purpose. Depending on the services you have purchased, we may share your data with:

• network and connectivity providers;
• payment processors;
• parcel and logistics service providers;
• communication processors (telephony, SMS, e-mail);
• (online) marketing channel;
• administrative service providers and accountants;
• where applicable: insurers and authorized agents;
• if applicable: repair companies or service partners;
• where applicable: equipment manufacturers;
• if applicable: risk assessment or credit assessment parties;
• where applicable: processors of identity data (for example, in the case of legally required identification).

All these parties are established within the European Economic Area or fall under an adequate level of protection and are bound by the GDPR.

Use of personal data

SatData BV stores your personal data in a central (customer) database. We use your personal data primarily to execute the agreement concluded with you, such as:

• processing your order or request;
• the provision and management of services and hardware;
• handling payments and invoicing;
• providing customer service and support.

Additionally, we may use your data to inform you about new or similar products and services from SatData BV. If you no longer wish to receive this information, you can unsubscribe via the link in our emails or contact us. After unsubscribing, we will stop sending marketing information as soon as possible.

SatData BV does not transfer personal data to persons or companies outside SatData BV, unless this is necessary for the performance of the Agreement, you have given your consent, or we are legally obliged to do so (for example, towards investigative or supervisory authorities).

Access, correction, data portability and deletion

As a SatData customer, you can submit a request at any time to:

• to obtain access to the personal data that we process about you;
• to have incorrect personal data corrected;
• to receive personal data in a structured, commonly used and machine-readable format (data portability);
• to have personal data deleted, to the extent permitted by law.

You can do this via our customer service or by contacting our privacy team at privacy@satdata.nl (or any email address of your own that you wish to use for this). We may ask you for additional information to verify your identity so that we do not share your data with third parties.

Right to data portability

You have the right to receive the personal data that SatData processes about you, so that you can transfer it to another provider of similar services. You may also request SatData to transfer the data directly to another organization, where technically possible.

Retention periods

SatData BV does not retain your personal data for longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law. This means, among other things, that we:

• must retain certain data for longer in connection with tax and administrative obligations;
• can retain data to prevent and detect fraud or abuse;
• retain log and usage data for a limited period for security and audit purposes.

After the retention periods have expired, personal data will be deleted or anonymized. If you wish to adjust your privacy preferences, please contact us at info@satdata.eu

Correction of your details

If your personal data is incorrect or incomplete, you have the right to have it corrected or supplemented. You can submit this request via info@satdata.eu. You will receive a response to your request within 14 days at the latest.

Deleting your data

You can request SatData to delete your personal data. Our privacy specialists will review your request within 14 working days. In some cases, we may not be able to delete your data (immediately), for example, if you still have an ongoing contract or if we are legally required to retain certain data. After your contract with a provider or SatData has been terminated and the statutory retention period has expired, you can request us to delete your data.

Security of your personal data

SatData takes appropriate technical and organizational measures to protect your personal data against loss or unlawful processing. For example, we use:

• secure connections (https/SSL) on our website;
• up-to-date security software and access security;
• logging and control of who has access to which data;
• Limited access to personal data for employees, only where necessary for their position.

We ensure that employees handle your data carefully and, where necessary, bind them contractually and internally to confidentiality and privacy rules.

Objection to processing

You may object to the processing of your personal data by SatData when it is carried out on the basis of a legitimate interest (for example, analysis, marketing, or sales activities) and is not strictly necessary for the performance of the Agreement or to comply with legal obligations. We will assess your objection and, if possible, restrict or stop the processing.

Objection to marketing approach

You can object separately to various forms of marketing approach, such as:

• benadering via sms/WhatsApp of e‑mail;
• telephone approach;
• Written approach by post.

You can submit your objection via info@satdata.eu. We will process your request as soon as possible; however, it may take some time for this to be processed in all systems, meaning you may still receive communication during a short transition period.

Use of cookies

SatData BV uses cookies when providing its services. Cookies are small text files that are placed on your device's hard drive when you visit a website. This allows SatData, for example, to remember preference settings or analyze website usage to make it more user-friendly.

The cookies we use do not contain directly identifiable personal data and are used exclusively to facilitate and analyze the use of the website. You can disable the use of cookies in your browser settings. If you disable cookies, certain parts of the website may not function optimally.

Our website may contain links to other websites. Although these websites have been carefully selected, SatData BV is not responsible for the way in which these organizations handle your personal data. Therefore, always read the privacy statement of the relevant website.

Ratings / reviews

If SatData uses external review platforms (such as WebwinkelKeur or a similar service), they may invite you on our behalf to leave a review. In that case, we only share the data that is strictly necessary for this purpose (such as name and email address). The relevant party has taken appropriate technical and organizational measures to protect your personal data and may engage third parties to perform its services. The safeguards set out in this privacy statement also apply to such processing.

Questions or complaints

SatData BV attaches great importance to the careful handling of your personal data. If, after reading this privacy statement, you have questions, comments, or complaints about the way in which SatData BV processes your personal data, you can contact us in writing or by e†mail:

SatData BV Doetinchemseweg 53 7021 BL Zelhem E-mail: info@satdata.eu

In addition, you always have the right to file a complaint with the Dutch Data Protection Authority.

Changes

SatData BV reserves the right to make changes to this privacy statement. We recommend that you consult this page regularly so that you stay informed of the most current version.